last updated 12 September 2026
Refund policy
casdey subscriptions are paid in advance and are not refundable, with one exception: the profit-or-nothing guarantee on the Pro plan. This page sets out how that works and what it does not cover.
The one refundable path: the Pro guarantee
The Pro plan carries a profit-or-nothing guarantee. Your first campaign after your first Pro payment opens a single 30-day window. If, over that window, casdey has not recovered more in revenue than it charged you, you claim a full refund of everything you paid during it.
- You decide. The claim is a button on your own billing page and it pays on the first click. Nobody at casdey reviews it.
- What is measured is revenue casdey recovered over the window against what casdey charged you over the same window. Not traffic, opens or replies.
- One window per gym, ever. It opens once, with your first campaign after your first payment, and can never be re-armed.
- The refund covers the payments taken during that window, and no more.
The guarantee is a Pro feature. The Standard plan does not include it, and there is no equivalent refund on Standard.
Everything else is non-refundable
Outside the guarantee window, subscription payments are not refunded, in whole or in part.
- Standard and Pro are billed in advance, monthly or yearly. Cancelling stops the next renewal. You keep the plan until the end of the period you have already paid for, then move to the Free plan.
- There is no partial or pro-rata refund for the unused part of a billing period, whether you cancel or downgrade.
- Moving from Pro to Standard takes effect immediately. The difference for the current period is not refunded.
- An annual plan is one payment for twelve months. Cancelling part way through ends the renewal, not the current term, and the current term is not refunded.
The free plan and the first week
A new account buys its first week of Pro for €1. That is the only amount taken at signup, and it is not refundable, because the week it pays for begins immediately.
At the end of the week the subscription continues on Pro at the standard monthly rate, less any discount you hold, and your card is charged. Cancel at any point during the week and it does not: you keep Pro until the week runs out, move to the Free plan, and pay nothing beyond the first €1. UK accounts are charged the equivalent figures in pounds.
Cancelling takes one click on your billing page. Emails during the week state what will happen, including one on the last day naming the exact amount and date, so the renewal is never the first you hear of it.
Accounts opened before this came into effect keep the terms they signed up to: a free week with no card and no automatic conversion to a paid plan.
The early-adopter discount
Gyms that join during the launch window keep a lifetime 20% discount on either paid tier. It lowers what you pay; it does not change anything on this page. The guarantee is still the only refundable path.
Billing errors
If you have been charged in error, charged twice, or charged after cancelling, that is not a refund question and this policy does not limit it. Email info@casdey.com and it will be put right.
Your legal rights
Nothing here removes or limits any right you have by law. Where a mandatory statutory right to a refund applies to you, it stands regardless of what this policy says.
Getting in touch
Questions about a payment or a refund go to info@casdey.com, and reach a person rather than a queue. The pricing page has the current figures and the full guarantee terms.